AMC Services

AMC HQ SERVICES

Directory

T O P S
Program Manager:
Mr Sam Parker
DSN 779-7539

Our Bases...

Charleston AFB, SC
Dover AFB, DE
Fairchild AFB, WA
Grand Forks AFB, ND
MacDill AFB, FL
McChord AFB, WA
McConnell AFB, KS
McGuire AFB, NJ
Pope AFB, NC
Scott AFB, IL
Travis AFB, CA

AF Services

Public Site

http://www.usafservices.com/

AMC FEEDBACK

Feedback goes directly to

HQ AMC Services

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TOPS is ON HOLD pending AFSVA
reestablishing Customer Feedback

nTOPS is an Assessment of Five-scored Elements which provide a Comparative Evaluation of the Majority of AMC Services Activities. Intended as a Snapshot/Point of Measure—this Assessment encompasses Customer Perceptions, Financial Management, Programming and Facilities.

nFacility Assessments: are Intended as an Overall Rating. This Collective Assessment helps to Identify the Middle Ground and Points to those Operations with the Most Need.
(10 Points Possible)

nProgramming Checklist: Derived Primarily from Golden Eagle and Five-star Assessments, the Scoring of these Checklists Provides an Additional Measurement to Gauge Overall Program and Management Effectiveness.
(20 Points Possible)
n

nCustomer Service & Overall Customer Perception: Two Scored Elements that are 100% Customer-driven. Extracted from the AF Customer Feedback Survey--AMC is the only Command conducting this Survey on a Semi-annual Basis to Refresh our Customer Data.
(20 Points Possible per Category)

nFinancials: Tracked/Updated on a Six-month Schedule to Provide a Realistic Trend Analysis of Asset Management. AMC/A1SRN provides the Criteria for this Comparative Assessment.
(30 Points Possible)